| Andromeda Book Co Ltd, 2-5 Suffolk Street, Birmingham B1 1LT, UK|
|About Us Andromeda is THE Science Fiction & Fantasy book specialist. We do stock a wide range of other material such as magazines, videos, audio books, collectibles (figures, cards etc.) and just about anything else connected to SF & Fantasy but books are our speciality and first love.|
All of the people at Andromeda are completely dedicated to your total satisfaction. All suggestions or comments are very welcome, so please email us at email@example.com.
|Making A Purchase Making a purchase: Browse our Catalog, click on items you wish to buy and put into the shopping cart. After finishing your selection, click on "Order" and you'll be asked for a few details needed to complete the order.|
Note that a Java enabled browser is required to use Shopping Cart, any problems check...
We accept credit card payment. If shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard and Switch. We do not charge for any item until ready to ship. Back ordered items are not charged until shipped. You may send your credit card information via phone, fax, surface mail or over the Internet.
NOTE: We have received some orders using ELECTRON cards... these are not valid for mail order... we can take them over the counter but NOT for distance sales... sorry for any inconvenience.
Please note that prices are those quoted either by UK publishers or those governed by the dollar/pound exchange rate. Every attempt is made to quote the correct price (E&OE) but we reserve the right to charge any new price forced on us by UK publishers or by fluctuations in the exchange rate.
|Shipping And Handling Shipping charges for your total order will be shown before you check out. This charge may be reduced if all items are not available for immediate shipment. Back orders will be charged separately as they are shipped, and we will consolidate these whenever possible to minimise further charges. Minimum charge UK £2.00 & outside UK £3.00. Maximum charge for any one parcel UK £7.50 & outside UK (5kg limit) £18.40 surface post.|
Our postage charges are based on a system we have devised, giving every item a value related to weight, in postal units. When added together, these give the customer the best possible discount. This isn't exact but it's the best system we've found to ensure customers do not overpay on postage - most standard paperbacks normally count as one unit, units for other items are indicated by a number in square brackets  in front of the price (the later is related to item format). NOTE: These are a guide only but as stated above, the total charges will be shown E&OE.
|Delivery Schedule We will despatch your order right away. We will normally send your order to you within 5 business days (second-class post UK). International orders are generally received in 2 weeks (Europe), 3-6 weeks (North America [East Coast-West Coast]), or up to 12 weeks (Far East & Australasia).|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added (videos, audios, calendars, toys, models). Books and magazines do are not taxed. All orders outside the EU are VAT free and you should click the exempt button to reduce VAT to zero if you are ordering any of the above merchandise. NB videos are in PAL format only.|
|Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. If you have a problem with any item received and you wish to return the goods in question, please email us with the details and we will advise you what to do next.|
|Remittance Terms Credit card payment is preferred. UK customers who wish to pay by cheque or postal order will be advised by email of the amount to send before books can be shipped. Overseas customers can pay by money order or bank draft (in UK sterling only) or send payment directly to our bank;|
NATWEST Service Centre, PO Box 4479, Priory House, 38 Colmore Cicus, Birmingham B4 6DP, UK.
Branch: Birmingham Kings Heath. Sort Code 60-12-51. Account 59836865.
Regular customers who do not pay by credit card may prefer to send a lump sum to place in their accounts to cover future orders. This is particularly recommended to those outside the UK who incur expensive bank charges each time they make a payment.
|Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on +44 (0)121 643 1999 or fax us on +44 (0)121 643 2001 or write to us at 2-5 Suffolk Street, Queensway, Birmingham B1 1LT, UK.|
|Andromeda Science Fiction, Fantasy & Horror Bookshop, World's longest established SF & Fantasy bookshop and probably the largest.|